Commander Support
Stuck, lost your account, missing gems? We've got you.
Frequently asked questions
How do I recover my account or move to a new device?
Your progress is tied to your player profile. On a new device, open the game and use Settings → Support to link your account — or chat with us with your in-game nickname and we'll restore it.
I bought gems but didn't receive them.
Purchases usually arrive within a minute. Restart the game and check your in-game inbox first. Still missing? Send us your order ID in chat and we'll track it down.
Can I play on PC or in the browser?
Tower Conquest is available on Android (including Google Play Games on PC) and iOS. Tower Conquest Web is in development — create a X ID to be ready on day one.
Card payments don't work in my region. What can I do?
Google Play billing is limited in some regions. The official Web Store supports alternative payment methods, so you can keep stocking up on gems and offers.
How do I report a bug or appeal a ban?
Message us in chat or email us with your nickname, device model and what happened. Real humans read every report.